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News : ISI Telemanagement Solutions, Inc. Receives Cisco Certification
Schaumburg, IL, Jan 22, 2014 -- ISI Telemanagement Solutions, Inc., a provider of telecom management solutions to organizations around the world who seek to control telecom costs, improve network management and monitoring, and increase productivity and revenues, has been certified by Cisco as a Cisco Compatible Billing and Reporting vendor for Business Edition 6000 V.9.1 running on a UCS platform.
Organizations can enhance the system by adding ISI’s integrated collaboration reporting and recording solutions. ISI’s reporting solution, Infortel(R) Select, allows organizations that implement the Cisco platform a view into their operations, as well as provides access to reporting functions that shed light on traffic capacity and telecom usage patterns at the organizational level. Additionally, with specific concurrent call metrics, companies running Business Edition 6000 can see the exact network impact of calls to properly assess bandwidth needs.
The integrated ISI-Verba collaboration (voice, video, and presence under a single virtual instance) recording solution enhances Business Edition 6000 by allowing both platforms to reside co-located on the same framework as Business Edition. This is accomplished by extending recording controls for voice, video, Jabber instant message, and screen-capture to a single reporting screen. Having the ability to capture user interactions allows organizations to devise training programs for staff, satisfy compliance mandates, and improve overall customer satisfaction and staff productivity.
Posted by Veronica Silva Cusi, news correspondent
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About ISI Telemanagement Solutions, Inc.:
ISI''s Solutions portfolio brings together time-proven technologies for the management of unified communications through wireless and landline Call Accounting
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Thursday, January 23, 2014