News : iSON BPO Wins 2019 Contact Centre of the Year Awards
Kwa-Zulu Natal, South Africa, April 29, 2019 -- A Customer Experience Management Provider in Africa, with strong focus in Sub-Saharan Africa, iSON BPO, has emerged winner of the keenly contested BPO Contact Centre of the Year awards at the 2019 Beacon of ICT Distinguished Lecture/Awards Series.
A statement by the firm said the awards acknowledged iSON BPO’s expertise in enabling organisations to deliver transformative customer experiences, helping organisations to move from transactional processing to customer lifecycle management (CLM), enabling, monitoring and reduction of cost per customer, while increasing Average Revenue Per User (ARPU) & Retention.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
The statement quoted the Global CEO, iSON BPO, Mr. Pravin Kumar, as saying: "While we have been very satisfied with our journey in Africa over the last eight years, we have seen maximum growth in Nigeria due to excellent quality of Nigerian youth, always willing to learn more and excel in their work.
"This Award is a wonderful acknowledgement of our sustained innovative contributions to the growth of the ICT industry in Nigeria. We are indeed encouraged to further develop our technology and continue to deliver excellent services for the success of our clients.
"I am so proud of all the team and their hard work and dedication which has led to this amazing moment. Our colleagues are absolutely thrilled with the win which is the result of a wonderful team collaboration harnessing everyone’s skills and experience."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Recognition
More Editorial From Ison BPO
About Ison BPO:
ISON BPO is a Business Process Outsourcing firm, with a strong focus in sub-saharan Africa, ISON BPO has now operations in 10 countries in Africa and India with 6000 employees within 3 years of ISON BPO’s establishment.
Published: Tuesday, April 30, 2019
EXL is a provider of offshore business process outsourcing solutions to the Global 1000.
Telecontact - is an outsourcing contact center. Telecontact started it's operations in 1999 among first outsourcing call centers in Russia. Now the company operates a distributed contact center sy...
Founded in 1997 and headquarters in Shanghai, 800 TeleServices is a North Asia Pacific anchored outsourced contact center service bureau with operation centers in Shanghai, Hong Kong, Taipei and Dalia...
|Intelenet Global Services|
Intelenet Global Services is an Information Technology Enabled Services (ITES) provider delivering contact center and business process outsourcing (BPO) services to global clients. The company provide...