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News : ISON Group Wins MTN's Africa Deal
Bengaluru, India, July 15, 2015 -- ISON Group, an IT services and back-office contracting firm, has won telecom provider MTN Group's multiyear call-centre outsourcing deal in Africa.
As part of the deal, ISON's business process outsourcing unit will take over the call-centre operations of MTN in seven countries and rebadge MTN employees to ISON over the next six to nine months.
Nigeria-headquartered ISON was founded in 2010 by former IBM India executives. It will also provide call-centre technology services to MTN and take over other functions such as interactive voice response (IVR) systems.
Ramesh Awtaney, founder and chairman of ISON Group, declined to comment on the deal value, but confirmed that ISON had won a multi-year contract from MTN.
Posted by Veronica Silva Cusi, news correspondent
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About ISON Group:
ISON Group is a managed IT services firm based out of Austin, Texas.
About MTN Group:
MTN Nigeria is part of the MTN Group, one of Africa’s cellular telecommunications company.
Published: Thursday, July 16, 2015