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News : Sheba Medical Center Provides Health Services via WhatsApp

#contactcenterworld, @whatsapp

Ramat Gan, Israel, Jan, 2020 -- Sheba Medical Center at Tel Hashomer in Ramat Gan, a hospital in Israel, now provides health services through the popular messaging application WhatsApp.

The ability to communicate via WhatsApp was integrated into the medical center's already existing SimpleChat structure by Tel Aviv-based Elad Software Systems, which created of the initial chat system. It concentrates all forms of referrals, whether by email, phone, SMS, online messenger or WhatsApp, into one easily accessible database.

"Installing WhatsApp in the hospital's service system will allow us to route up to 50% of the calls currently received by digital channels to allow patients to receive documents and provide information over the course of one easy phone call," Shimi Ernst, CIO and digital transformation manager at Sheba Medical Center said.

"We deal with about 3,000 telephone inquiries every day, so improvements to service and efficiency are significantly beneficial" for patients and medical staff, he said. Installing WhatsApp on the system allows us to significantly improve the customer experience and helps us strengthen our relationship with our patients."

Sheba Medical allows those seeking outpatient medical services to coordinate their hospital visit through a live or automated customer support representative, depending on preference, via WhatsApp - significantly shortening wait times for all center services.

In addition, the WhatsApp service makes it possible for patients to request and receive information 24 hours a day as well as facilitate secure document transfer – all in one phone call.

#contactcenterworld, @whatsapp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.jpost.com


About WhatsApp:
Company LogoWhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
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Today's Tip of the Day - Security Procedures

Read today's tip or listen to it on podcast.

Published: Thursday, January 9, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

5.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

6.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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