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News : Issabel New ISO Offers Greater Security and Complete API

#contactcenterworld, @IssabelIP

Mexico City, Mexico and Miami, FL, USA, Jan, 2020 -- Issabel the Unified Communications and Call Center platform announces the availability of its new ISO (Changelog updated on 1-2-2019) through sourceforge.net

It offers better security through the RBL module, blacklist that is updated in real time; full API to improve the developer experience; a Text to Speech engine for Spanish; WebRTC extensions from the GUI; automatically delete old backups, exclude heavy items from automatic backups (recordings / records).

Also the new ISO adds the option to install Asterisk 16 Release 16.7.0, based on CentOS 7.7 and it includes the Codec G729. Also this version allows you to consult CEL reports to check the detail of the call flow.

Nicolás Gudiño, CTO of Issabel together with Germán Venturino, commented: "in attention to the huge Issabel community at Brazil and the volume of ISO downloads at Iran, Portuguese and Persian have been incorporated as languages of all messages. "

German Venturino, CPO of Issabel points out that through PicoTTS, Text to Speech has been added, so that the ad module can not only play recordings, but also configure the TTS text.

Boris Garfias, CEO of Issabel "Issabel permanently works to raise customers, users and partners experience, so we can contribute to their Digital Transformation strategy".

The new ISO Issabel will be available worldwide starting January 2, 2020.

#contactcenterworld, @IssabelIP

Posted by Veronica Silva Cusi, news correspondent
Source: Issabel


About Issabel:
Company LogoIssabel, is the community integrated by developers, suppliers and companies enthusiastic for open source, unified communications and VoIP. It offers innovation, support, training, consulting and continuity, for Issabel projects.
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Today's Tip of the Day - Can You Deliver?

Read today's tip or listen to it on podcast.

Published: Tuesday, January 7, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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