London, UK, Jan. 29, 2020 -- IST Networks has announced Botter Chatbot is now available on the Genesys(R) AppFoundry, a dedicated marketplace focused on customer experience solutions. Genesys is a global provider in omnichannel customer experience and contact center solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
Botter Chatbot enables businesses to build and design chatbots within minutes without coding or technical background and is now available with Genesys Cloud™ (formerly PureCloud(R)).
"It's exciting that IST's Botter, a chatbot designed to complement Genesys Cloud, is now available on the AppFoundry, one of the broadest, deepest collections of customer experience-related apps and integrations in the industry," said Juergen Tolksdorf, senior director, ISV and Technology Alliances, Genesys. "Botter Chatbot gives our customers another option for conversational AI and enables smart self-service. Making it easy for organizations to leverage technologies like the IST solution is an important component in helping them deliver remarkable customer experiences."
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Botter Chatbot integrates on top of Genesys Cloud with a plug and play API that enriches the users with a strong framework designed to build a chatbot with a customer-centric UX Design. The frameworks consist of a powerful natural language processing (NLP) engine the leverages the top stemming NLP practices and a graphical widget builder to enable businesses to create fully customizable, branded chat widgets in seconds. I
"We're thrilled our conversational AI chatbot, Botter, now easily integrates with Genesys Cloud so organizations can use AI to interact and converse with their customers on all digital channels. If needed, customers can be transferred or escalated to a live agent in the same Genesys Cloud Agent desktop that agents are accustomed to using. Moreover, businesses can ensure their agents get interaction history along with context. We truly believe that Botter will enhance, enrich and elevate your customer experience," said Sherif Fahmy, Marketing Manager.
Posted by Veronica Silva Cusi, news correspondent
About IST Integration, Service and Technologies (IST) is a system integrator in the Middle East, specializing in unified communications. With broad expertise in contact center applications such as automated voice portal, interaction management, quality management, ASR/TTS and voice biometrics, IST implements technology that reduces operating costs while providing opportunities for its customers to increase revenue. An Advanced Technology Partner of Cisco, IST deployed and supports over 20,000 IVR ports and seats. Uniquely positioned with development facilities in Australia, India and the Middle East, IST provides a technology vision that ensures its customers expand their competitive edge.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, January 30, 2020
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