Bangalore, India, Oct. 12, 2021 -- IST Networks announced a collaboration with Automation Anywhere, a global provider in Robotic Process Automation (RPA), to provide RPA services in the Middle East. The partnership will enable IST's clients to automate key business processes and enhance customer engagement across their organizations.
IST has been delivering customer experience (CX) technology solutions since 2002, working with CX technologies and vendors in the market to empower their clients' CX programs. Partnering with Automation Anywhere will enable IST to deliver bold digital transformational solutions to existing and potential customers within the customer engagement space using Automation 360, a cloud-native, web-based, AI-powered automation platform that leads the way in the 'Digital-first' era.
As a result of its collaboration with Automation Anywhere, IST Networks continues to build its solution portfolio of customer experience technology. IST will offer the benefits of using the Automation 360 RPA platform, drawing from their experience in the contact centre & customer engagement field.
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"The ongoing pandemic has accelerated the adoption of digital transformation technologies including the automation of repetitive and mundane tasks to unlock innovation," said Milan Sheth, Executive Vice President, IMEA, Automation Anywhere. "With cloud-native, intelligent automation, applications can seamlessly connect across modern and legacy systems enabling employees to work more efficiently, solve problems and be more productive."
"We've studied the RPA market in the Middle East and concluded that most RPA programs undertaken in the Middle East were focused on back-office processes such as invoicing, finance, and HR functions. We believe we can bring the benefits of RPA experience in back office operations, such as efficiency, speed, and ROI, to the customer-facing processes, like front office, contact centre, and customer engagement teams. Combining IST's 20 years of customer engagement experience and Automation Anywhere's RPA leadership in the global and Middle East local markets, we believe we will unlock Next Gen automated customer engagement," said Mohamed Fahmy, CEO, IST Networks.
Posted by Veronica Silva Cusi, news correspondent
About IST Integration, Service and Technologies (IST) is a system integrator in the Middle East, specializing in unified communications. With broad expertise in contact center applications such as automated voice portal, interaction management, quality management, ASR/TTS and voice biometrics, IST implements technology that reduces operating costs while providing opportunities for its customers to increase revenue. An Advanced Technology Partner of Cisco, IST deployed and supports over 20,000 IVR ports and seats. Uniquely positioned with development facilities in Australia, India and the Middle East, IST provides a technology vision that ensures its customers expand their competitive edge.
About Automation Anywhere:
Automation Anywhere is a provider in Robotic Process Automation (RPA), the platform on which the world's leading organizations build Intelligent Digital Workforces. Automation Anywhere's enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It combines sophisticated RPA, cognitive and embedded analytic technologies.
Published: Wednesday, October 13, 2021
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