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News : IST Networks Partners with Conversational Design Institute (CDI) to Deliver Human-Centric AI Assistants

#contactcenterworld, @istnetworks

Dubai, UAE, Feb, 2022 -- IST is excited to share the news about its latest new partnership with Conversation Design Institute, aimed at helping to deliver improved conversation design on digital channels such as chatbots, voice assistants.

Since 2018, CDI has been designing Conversational AI assistants to be a more human-centric and realistic experience for users around the world. They believe that AI assistants are the future of interaction with organizations.

Given the rise of users communicating with bots using voice and text, chatbots are predicted to save businesses $8 billion by 2022 and 2.5 billion hours by 2023 (source: Juniper Research).

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Chatbots will be regarded as both a significant time and money saver, given that 90% of self-services will be automated. They'll empower your organization to improve customer service, personalize the customer experience, generate leads, and provide many more beneficial use cases specific to your business.

Here's what IST wrote on the partnership: "We are thrilled about our partnership with CDI. Given the proliferation of chatbots in today's world where hyper-communication is the new normal, this partnership highlights the importance of designing exceptional customer experiences. It also targets the most important part of the customer experience – the actual conversations organizations are having with their customers. We believe that this partnership will give our clients real value and empower them to script smooth & impactful human-centric conversations with their customers," said Sherif Fahmy, IST Networks Marketing Manager.

CDI CEO Hans Van Dam, also said, "We are incredibly proud to have IST Networks as a key partner in the region. IST Networks have proven themselves as a strong delivery partner in the world of conversational AI. I'm looking forward to working together to help organizations create human-centric conversational experiences for both chatbots and voice assistants."

#contactcenterworld, @istnetworks

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About IST:
Company LogoAbout IST Integration, Service and Technologies (IST) is a system integrator in the Middle East, specializing in unified communications. With broad expertise in contact center applications such as automated voice portal, interaction management, quality management, ASR/TTS and voice biometrics, IST implements technology that reduces operating costs while providing opportunities for its customers to increase revenue. An Advanced Technology Partner of Cisco, IST deployed and supports over 20,000 IVR ports and seats. Uniquely positioned with development facilities in Australia, India and the Middle East, IST provides a technology vision that ensures its customers expand their competitive edge.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Monday, February 14, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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