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News : IST Recognized by Genesys as Middle East Partner of the Year

#contactcenterworld, @Genesys, @istnetworks

Dubai, United Arab Emirates, July 3, 2017 -- IST, the customer experience technology provider,  announced that the company has been named ‘Middle East Partner of the Year’ by Genesys, a global provider in omnichannel customer experience and contact centre solutions.

The award, which was presented to IST at Genesys’ annual CX17 event last month in Brussels, Belgium, recognizes IST for their outstanding technical support and professional service capabilities, investment in Genesys training and certification programs, and in-house R&D capabilities which have allowed Genesys to extend their partnership with IST and empower them to become the first and only cloud partner in the Middle East, and launch IST OmniCloud. 

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Commenting on the decision to recognize IST as the premier Genesys partner in the Middle East, Mohamed Afifi, Managing Director, Middle East at Genesys, said, "We are very proud of IST - in less than three years they have stepped up and achieved such great results. Delivering innovation in a very competitive and challenging market is not easy. Over the last couple of years, IST has done a great job delivering customer success to major Genesys clients in the region and helping accelerate our new strategic solutions to the market. Now with their latest cloud offering powered by Genesys, there are new opportunities to deliver unique value on digital customer experience in the region "

"At IST, we pride ourselves on being true CX technology specialists – we understand the customer journey and take a consultative approach to ensure that the solutions we provide to enterprises in the region truly add value and help them improve the customer experience they offer their customers," said Sherif Fahmy, Marketing Manager at IST.

"This award from Genesys is a testament to the commitment we have made to Genesys in terms of not just building the largest team of Genesys focused CX experts in the region but also investing in R&D and launching innovative solutions like IST OmniCloud and IST Sentiment Analysis that can be integrated with Genesys’ own solutions to offer Middle East enterprises best-in-class customer experience platforms", concluded Sherif.

#contactcenterworld, @Genesys, @istnetworks

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prurgent.com


About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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About IST:
Company LogoAbout IST Integration, Service and Technologies (IST) is a system integrator in the Middle East, specializing in unified communications. With broad expertise in contact center applications such as automated voice portal, interaction management, quality management, ASR/TTS and voice biometrics, IST leads the way in implementing innovative technology that reduces operating costs while providing opportunities for its customers to increase revenue. An Advanced Technology Partner of Cisco, IST deployed and supports over 20,000 IVR ports and seats. Uniquely positioned with development facilities in Australia, India and the Middle East, IST provides a technology vision that ensures its customers expand their competitive edge.
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Today's Tip of the Day - Can't Take Your Call…

Read today's tip or listen to it on podcast.

Published: Wednesday, July 5, 2017

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2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

4.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
 

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