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News : IstTek Announces Exclusive Ozonetel Partnership Across EMEA

#contactcenterworld

London, UK, April, 2021 -- Contact Centre Technology Master Distributor IstTek announces exclusive EMEA partnership with Ozonetel to bring the CloudAgent Contact Centre Solution across the region.

As a Contact Centre Distributor, IstTek brings together new vendors with the latest technologies to their reseller partner network to drive business and improve customer & user experience. IstTek's mission is to challenge and innovate how the channel works, to create value for vendors, resellers & end customers.

IstTek's introduction of Ozonetel to the EMEA market brings a feature rich contact centre solution built on a fully customizable open API architecture, enabling true omnichannel cloud capabilities that are scalable and flexible.

IstTek CEO Josh Ayres says, "The dramatic shift in the way people have been working over the last year has highlighted the need to bring to market a feature-rich and affordable cloud-based Contact Centre solution. With the introduction of Ozonetel, our timing really couldn't have been better. The comprehensive Ozonetel CloudAgent product is well suited to this change in working patterns and is priced very competitively."

CEO of Ozonetel, Murthy Chintalapati added, "We are very excited to have joined in an exclusive partnership with IstTek to deliver our Cloud Contact Centre Solutions across EMEA. The partnership will provide the opportunity for customers to enjoy a feature rich solution at a very competitive price bracket."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Ozonetel Systems:
Ozonetel Systems is a Hyderabad-headquartered cloud telephony services firm.
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Today's Tip of the Day - Do Your Staff Have To Break The Rules To Provide Great Service?

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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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