London, UK, May 24, 2021 -- Contact Centre Technology Master Distributor IstTek announces an eleven-country partnership with Yactraq to introduce Omnichannel business intelligence - a speech-based semantic solution - across the region.
As a Contact Centre Distributor, IstTek brings together new vendors with technologies to their reseller partner network to drive business and improve customer & user experience.
IstTek´s introduction of Yactraq to the region brings a configurable speech-based business intelligence solution that extracts critical business insights through patented technology.
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IstTek CEO Josh Ayres says, "The Speech Analytics Market is projected to grow significantly over the next five years, however two factors have negatively impacted the market: complexity of deployment and high investment costs. This has highlighted the market need for a feature-rich and affordable speech analytics solution, which we have introduced. With the introduction of Yactraq, our timing really couldn't have been better. The Yactraq solution is well suited to this market growth and is priced very competitively."
CEO of Yactraq, Jeh Daruvala added, "We are very excited to have joined in an exclusive partnership with IstTek to deliver our Speech Analytics Solution. The partnership will provide an exciting opportunity for customers to enjoy a feature rich solution at a very competitive price bracket."
Posted by Veronica Silva Cusi, news correspondent
About Yactraq Online Inc.:
Yactraq provides speech analytics software for Voice-of-the-Customer and Contact Center Quality Management applications. Yactraq is a Gartner Cool Vendor in Core AI and is mentioned in several Gartner reports including the CRM Vendor report. Yactraq is a provider in the speech analytics market and offers customized free trials of its Omnitraq product. Customers across industry verticals derive value from speech analytics in use cases such as Customer Feedback, Agent Performance Evaluation, Sales Analytics, Customer Service Analytics and Compliance, among others.
Published: Wednesday, May 26, 2021
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|7.)||Lieber & Associates|
Technology Consulting Services
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Variety of UK accents used by callers (of different ages and genders)
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