London, UK, Aug. 18, 2020 -- Contact Centre and Customer Experience company IstTek announces value-added customer experience suite through its European strategic channel partnerships initiative.
Given changing working patterns brought about by the COVID-19 pandemic, the timing couldn't have been better, with IstTek CEO Josh Ayres saying: "Our comprehensive product portfolio is well suited to this change in working patterns and we're ideally positioned to help our channel partners grow their annuity business. COVID-19 has highlighted that companies need to be doing all they can to be reassuring their customers online and our products help enhance the overall customer experience as well as gain deeper customer insights."
CEO Ayres, who brings 30 years of experience across different functions in a number of leading rapid-growth technology companies, goes on to say: "We're very excited about the coming year and by being able to offer the European market a unique set of contact centre solutions."
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IstTek enables their European partners to continuously refine the customer experience journey by gaining deeper insights into its customers' needs and then helping organisations get more out of their contact centres. To achieve this, IstTek brings to the European market a comprehensive contact centre and customer experience product portfolio that includes a customer experience and messaging platform, a contact centre agent desktop solution, speech to text solutions, digital signage and wallboards, customer journey analytics as well as its flagship product, the Botter Enterprise Chatbot.
As CEO Ayres says, "We pride ourself on quality, innovation and channel integrity and we have become the authority on driving value throughout our entire partner community. We firmly believe if our partner is winning then we win together."
Posted by Veronica Silva Cusi, news correspondent
About IST Integration, Service and Technologies (IST) is a system integrator in the Middle East, specializing in unified communications. With broad expertise in contact center applications such as automated voice portal, interaction management, quality management, ASR/TTS and voice biometrics, IST implements technology that reduces operating costs while providing opportunities for its customers to increase revenue. An Advanced Technology Partner of Cisco, IST deployed and supports over 20,000 IVR ports and seats. Uniquely positioned with development facilities in Australia, India and the Middle East, IST provides a technology vision that ensures its customers expand their competitive edge.
IstTek is a provider of contact centre and customer experience solutions delivered by partners and is passionate about improving communication between businesses and their customers. The company has developed a wide portfolio of solutions that include all of the necessary tools in this digital age to deliver exceptional customer & employee experience. Since its foundation in 2002 the parent company The IST Group has continued to grow year on year and develop product excellence, technical support and pioneer visionary customer experience solutions.
Published: Thursday, August 20, 2020
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