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News : IstTek Joins Cisco® Solution Partner Program

#contactcenterworld, @Cisco

London, UK, Dec. 17, 2020 -- IstTek announces that it has recently joined the Cisco(R) Solution Partner Program as a Solution Partner.

The ever-increasing demand to communicate with customers through all possible means (Omnichannel) has become ever more prevalent, leading to the continued virtualisation of the traditional contact centre. Existing solutions face an uphill struggle in the face of these changes.

IstTek CEO Josh Ayres said, "IstTek's role in the solution partner ecosystem is simple: to provide comprehensive access to all Omnichannel technologies for CISCO solutions, while maintaining both a fail-safe option on the one hand and keeping existing contact centre solutions on the other. Working directly with CISCO provides users with a one-stop solution for all their Omnichannel projects, and we are looking forward to working closely with other partners in the program."

#contactcenterworld, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Isttek:
Company LogoIstTek is a provider of contact centre and customer experience solutions delivered by partners and is passionate about improving communication between businesses and their customers. The company has developed a wide portfolio of solutions that include all of the necessary tools in this digital age to deliver exceptional customer & employee experience. Since its foundation in 2002 the parent company The IST Group has continued to grow year on year and develop product excellence, technical support and pioneer visionary customer experience solutions.
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About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Friday, December 18, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 

New 2021 Membership

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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