The ever-increasing demand to communicate with customers through all possible means (Omnichannel) has become ever more prevalent, leading to the continued virtualisation of the traditional contact centre. Existing solutions face an uphill struggle in the face of these changes.
IstTek CEO Josh Ayres said, "IstTek's role in the solution partner ecosystem is simple: to provide comprehensive access to all Omnichannel technologies for CISCO solutions, while maintaining both a fail-safe option on the one hand and keeping existing contact centre solutions on the other. Working directly with CISCO provides users with a one-stop solution for all their Omnichannel projects, and we are looking forward to working closely with other partners in the program."
Posted by Veronica Silva Cusi, news correspondent
IstTek is a provider of contact centre and customer experience solutions delivered by partners and is passionate about improving communication between businesses and their customers. The company has developed a wide portfolio of solutions that include all of the necessary tools in this digital age to deliver exceptional customer & employee experience. Since its foundation in 2002 the parent company The IST Group has continued to grow year on year and develop product excellence, technical support and pioneer visionary customer experience solutions.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Friday, December 18, 2020
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