News : IT Providers in Clash Over Maysfield Planning Row
#contactcenterworld, @Concentrix, @Allstate
Belfast, Northern Ireland, Oct 6, 2015 -- A planning row has broken out between two of Northern Ireland's IT employers over the construction of their major new office developments in east Belfast, it can be revealed.
Call centre provider Concentrix has raised a series of objections to insurance provider Allstate's plans for a new six-storey headquarters close to the former Maysfield Leisure Centre site.
Allstate submitted planning permission for a new building beside the former centre earlier this year, after agreeing to buy the area from Belfast City Council. But now Concentrix, which could soon be neighbours of Allstate with their own plans to convert Maysfield into a new contact centre, has objected to Allstate's plans across a range of areas. "Concentrix considers this application unacceptable and object to granting planning permission to Allstate Insurance Company for their plans for Mays Meadows," it said.
US-owned Concentrix is has said Allstate's application's is "unacceptable", with its development plans over-lapping into land "Concentrix has agreed to purchase in our lease agreement".
It also says plans do not fit in with the council's proposals to enhance and redevelop the area.
"We object to Allstate's application on the grounds that it is not in line with the enhancement goals of the area," it said.
And the Department for Social Development (DSD) has also raised concerns over Allstate's application.
It said that aside from "substantive issues" in the planning application, it expressed its "disappointment at not being consulted on this application despite owning land directly adjacent to the development site".
It says there is "very little consideration given to the pedestrian and cycle routes through the development site".
A letter which was sent to Belfast City Council adds that the planned building would also prevent DSD's River Management Team from accessing the Lagan Walkway area for "maintenance and health and safety operations".
And it said the "current development plan" will also preclude emergency service access to the front of the building.
Concentrix has said it opposes the Allstate development as it fails to "meet area enhancement goals", "overuse and over-development" of the area and "overshadowing" of the proposed Concentrix office at the former Maysfield Leisure Centre.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Concentrix has said its site could play host to 1,200 workers.
Allstate is still adding to its workforce after unveiling 650 new jobs would be in place by 2016.
Last night Allstate did not wish to comment on the planning row, which could put back both companies' plans for expansion in Northern Ireland.
Allstate's application is currently "under consideration" by Belfast City Council, and is expected to be raised at a meeting of the planning committee later this month.
#contactcenterworld, @Concentrix, @Allstate
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Getting The Training Underway
More Editorial From Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
About Allstate Insurance:
The Allstate Corporation is a large publicly held personal lines insurer in the United States. Allstate was founded in 1931 as part of Sears, Roebuck and Co., and was spun off in 1993.
Published: Wednesday, October 7, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...