News : IT Improvements Boost Bank of Queensland Profit
Queensland, Australia, March 26, 2015 -- The digitisation and transformation of its back office capabilities have helped the Bank of Queensland (BOQ) improve its statutory profit after tax for the first half of the 2015 financial year by 14 percent.
The bank reported that total operating expenses were AU$256 million, up 31 percent on the previous comparative half year. Contributing to this value was IT expenses, which was AU$40 million, up 3 percent from the previous year.
Within IT expenses, data processing made up more than a third of expenses, costing the bank AU$31 million. Other IT expenses were computer software and the depreciation value of IT equipment.
The bank highlighted that IT expenses benefited from a number of strategic contracts being renegotiated to improve efficiency of IT services across the group.
In October, for instance, BOQ inked a five-year contract with Hewlett Packard for its information technology services. HP is helping the bank reduce the complexity of its IT environment, standardise and improve the delivery of technology services across the business, increase the speed and quality of project delivery, and reduce overall IT operating costs.
During the half year, the cost-to-income ratio also increased. The bank said this was impacted by one-off costs, such as the pilot customer relationship management (CRM) system, which was impaired in February.
However, excluding such one-offs, the bank said the first full period of BOQ specialist, underlying expense growth was 3 percent from the prior half. The bank is also on target to transition to a 45 percent cost income ratio in the second half for the expanded group.
"We are continuing the journey of substantial system reinvestment to move to a digitised business which will provide a platform to deliver productivity and efficiency benefits, and drive future growth," BOQ reported.
BOQ also provided a progress update on its four strategic pillars: Putting the customer in charge; growing the right way; finding a better way; and being loved like no other. As part of this progress, the bank made improvements to mobile banking, its call centre, online, and social media.
BOQ managing director and CEO Jon Sutton said the result is evident of BOQ's steady progress in delivering its strategy.
Going forward, as part of its strategic journey, the company will continue to digitise its back office, bring in a new IT sourcing model, build new online capabilities, simplify its IT, and create a new IT sourcing model.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
More Editorial From Bank of Queensland
About Bank of Queensland:
BOQ is one of Australia’s leading regional banks and provides a genuinely independent alternative for Australian financial services customers. Our strategy is based around operational excellence and delivering outstanding customer service. We offer products and services across retail and business banking, finance, general and life insurance and superannuation. We were established in 1874 and have more than 270 branches nationally with representation in every Australian state and territory. We’re one of the top 100 companies listed on the Australian Securities Exchange.
Published: Monday, March 30, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...