News : IT Service Provider Avoyant Increases Customer Assurance Levels with IR Prognosis
Denver, CO, USA, Sept 20, 2016 -- IR, a global provider of experience management solutions for unified communications, contact centers and critical IT infrastructure, announced that IT service management provider Avoyant has chosen IR Prognosis for Unified Communications and IR Testing Solutions to proactively monitor and manage their customers’ unified communications solutions and help reduce the number and severity of availability incidents.
"Other service providers talk about how efficiently they respond to availability incidents, but once the availability incident has occurred the business impact is material," said Darwin Herdman, President at Avoyant. "With Prognosis in our arsenal, Avoyant is able to challenge traditional service delivery models and mitigate persistent threats to service availability. The real-time situational awareness and intelligence of Prognosis allows us to identify events of interest and proactively remediate issues before they impact business critical unified communications services."
Posted by Veronica Silva Cusi, news correspondent
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About Integrated Research:
IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
Published: Thursday, September 22, 2016