Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Itaú Unibanco Selects AWS as Its Long-Term Strategic Cloud Provider

#contactcenterworld, @amazon

Seattle, WA, USA, Nov 30, 2020 -- Amazon Web Services (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), announced that Itaú Unibanco Holding (NYSE: ITUB), a  Latin American bank, has selected AWS as its long-term strategic cloud provider. Itaú Unibanco will leverage the cloud to accelerate its digital transformation and enhance the banking experience for its customers around the world.

As part of the 10 year deal, which expands on the bank’s existing relationship with AWS, Itaú Unibanco will move the majority of its IT infrastructure off mainframes and out of its on-premises data centers to the cloud. Itaú Unibanco will also migrate its core banking platforms, call center solutions, online, and mobile banking applications to AWS, creating a more flexible and efficient technology architecture that will help the bank to introduce new customer-facing services faster with lower operating costs.

In addition, the bank will leverage AWS’s infrastructure and breadth and depth of services, including capabilities for analytics, machine learning, serverless, containers, managed database, compute, storage, and security, to gain agility and insights, helping it pursue new lines of business, develop new applications, and ensure security and regulatory compliance. 


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Looking ahead, Itaú will migrate off legacy databases to AWS’s cloud-native databases, such as Amazon Aurora (AWS’s relational database) and Amazon DynamoDB to process financial transactions and build new applications that feature microservices architectures to support scalability and simplify updates.

Itaú Unibanco is also leveraging AWS analytics and machine learning technologies to gain deeper insights into its customers’ banking needs and deliver more personalized experiences. 

"Banking is all about delivering value to customers and AWS helps us improve the time to value in every aspect of our business while expanding the benefits of digital payments to our customers. We are pursuing a complete digital transformation on AWS, moving off legacy mainframe technology, and using its portfolio of services to gain insights and agility that will make us even more responsive to our customers’ needs. At the same time, we’re investing in our employees, training them in the most advanced cloud technologies so that they can continuously innovate on behalf of the individuals and businesses we serve," said Candido Bracher, CEO of Itaú Unibanco. "We chose AWS because of its breadth of capabilities, high levels of security, global infrastructure, and strong financial services experience. We see AWS as a strategic collaborator, and we look forward to aggressively expanding our footprint in the cloud to help our customers’ financial dreams come true."

"AWS is helping Itaú Unibanco deliver the transformative benefits of online banking and digital payments to its customers in Latin America and around the globe. By migrating its core applications to the world’s leading cloud, Itaú Unibanco can rely on the proven performance, scale, and unparalleled portfolio of capabilities of AWS to complete its transformation into an agile, more customer-centric business," said Andy Jassy, CEO of Amazon Web Services, Inc. "Financial institutions rely on AWS for our secure, resilient global cloud infrastructure and services, industry expertise, and expansive network of partners. We continuously innovate so that AWS customers like Itaú Unibanco have the best resources to grow their businesses and meet rapidly changing customer behaviors and expectations."

#contactcenterworld, @amazon

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Amazon:
Company LogoAmazon.com Inc (AMZN) is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon directly sells, or acts as a platform for the sale of, a very broad range of products, including books, music, videos, consumer electronics, clothing and household products. The majority of Amazon 19s sales are products sold by Amazon, with the remaining amount from third-party sellers. Through year-end 2006, Amazon had approximately 64 million active customers worldwide. In 2006, 55% of Amazon 19s revenue was generated in North America and 45% was generated by its International segment. Within North America, Media was 61% of total sales, Electronics & General Merchandise (EGM) was 34% of the total, and Other revenue was 4%. Within its International segment, Media was 72% of sales and EGM was 28% of sales. Amazon has direct operations in the United States, Canada, France, Germany, Japan, and the United Kingdom. Amazon was founded in 1994 and is headquartered in Seattle, Washington.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 0 - 100% Rollout Can Hurt

Read today's tip or listen to it on podcast.

Published: Wednesday, December 2, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...
 1095 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =