News : Italian Call Centres Warn of 40,000 Job Losses Due to Reform
Italy, Feb 9, 2015 -- Italian call centre association Assocontact, part of digital industry group Confindustria Digitale, has warned that 40,000 jobs may be at risk due to the elimination of certain types of outsourcing contracts envisaged under the government’s latest employment reforms.
The emblematic Jobs Act of Italian prime minister Matteo Renzi is aimed at shaking up Italy's sluggish economy by making it easier for companies to lay off and hire workers. However, the legislation is likely to have "considerable employment consequences in various industrial sectors, above all that of call centres," said Assocontact in a statement.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Call centre workers held a major demonstration in Rome against the outsourcing, low pay, contract conditions and lack of protection of a sector that employs around 80,000 workers, above all in the south of the country. Assocontact said the short-term and results-linked contracts that are common in the call centre industry are governed by a national agreement signed with trade unions as recently as 2013, and that the government should take into account the special characteristics of the sector to ensure that jobs and wages aren't affected by the new legislation.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Network Usage Guidelines
Published: Friday, February 13, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
As a provider of outsourced customer care and acquisition servicing for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clien...
We are an organization providing outsourcing services, management consulting, and technology with approximately 4000 employees; we have offices and operations in El Salvador, Colombia, Guatemala and N...
|Al Futtaim |
Al-Futtaim Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Al-Futtaim operates th...