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News : itel Awarded Frost & Sullivan’s Best Practices 2022 “Customer Value Leadership” Award

#contactcenterworld, @itelCX

Montego Bay, February 15, 2022 -- itel, an international customer experience provider, announced that it has earned the Frost & Sullivan Best Practices 2022 "Customer Value Leadership" Award. Frost & Sullivan recently assessed the nearshore (Americas) customer experience (CX) outsourcing services market, and based on its findings, recognized itel with the award, citing that the company improves agent performance to deliver seamless and pleasant interactions because agents are often a brand’s most visible point of contact with customers.

Founded in Montego Bay, Jamaica, itel provides excellent work conditions to support employee well-being and deliver superior CX. The company offers attractive employee packages, such as competitive salaries and benefits, flexible schedules, a clean and safe working environment, and significantly enhanced training processes to improve CX.

Industry analyst, Sebastian Menutti, stated, "itel continuously expands into new geographies to extend its reach while preserving the agility and C-level involvement of smaller firms, making it a formidable provider for US customers."


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Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.

itel’s Founding Chairman and CEO, Yoni Epstein, explained, "Through our geo-diverse platform, our North American clients have access to a skilled workforce with a long history of hospitality thanks to our locations in the Latin American and Caribbean markets. Our Nearshore and Onshore delivery platform helps big brands stay competitive through enhanced efficiency and borderless access to top talent."

#contactcenterworld, @itelCX


About itel:
Company Logoitel is an international customer experience partner with operations across the Caribbean, Latin America, U.S. and Canada. Since inception, itel has strategically expanded outward from its starting point in Jamaica to position strongly to serve in the new economy. With a service delivery model that combines the best of nearshore, onshore and work-at-home, itel offers the flexibility and responsiveness that clients need now more than ever. itel is the partner of choice for forward-thinking brands who take pride in continuously empowering their teams and improving customer experiences. The newly launched Innovation Lab is itel’s center for solutions where the company collaborates with various stakeholders to pilot CX programs that solve the unique industry-specific challenges of today.
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Today's Tip of the Day - Background Noise

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Published: Wednesday, February 16, 2022

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2023 Buyers Guide Visual Communications

 
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