June 16, 2021 -- itel, an international customer experience partner with operations across the Caribbean, Latin America, U.S., and Canada, announced a rebrand of the outsourcing company.
itel will advance its strategic expansion into nearshore markets this summer, opening new customer experience operations in Guyana and Honduras, as well as establishing a core technology development team in the center of innovation for all of Latin America: Colombia. itel's latest investment in Jamaica will be unveiled this fall. The incredible 90,000 sq. ft. facility located in Kingston will be home to 1,500 on-site employees and manage a network of work-at-home agents. The property is entirely COVID-19 ready, and will feature outdoor lunch and wellness centers, ergonomic workspaces that allow for social distancing between employees, plenty of fresh air, and inspiring art installations that combine nature and technology to tell the company’s story of evolution.
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"itel has always provided a partnership style that is coveted by our clients, and that’s not going to change as we grow," said Yoni Epstein, Founding Chairman and CEO. "As change accelerated in 2020, from how we work, to how we shop and how we live, companies were forced to be nimble. For those locked in with CX partners that were too large to pivot and adapt, 2020 left scars on their brand and customer satisfaction."
"Our teams are more empowered and accessible than larger customer experience providers, yet our service delivery platform is diversified across the Caribbean and the Americas. Our ability to provide customized CX solutions is one of our true differentiators. The way we partner with our clients, our flat management style, modern workspaces and family-like culture has put us in a league of our own – and we’re only becoming stronger as we expand internationally."
itel is an international customer experience partner with operations across the Caribbean, Latin America, U.S. and Canada. Since inception, itel has strategically expanded outward from its starting point in Jamaica to position strongly to serve in the new economy. With a service delivery model that combines the best of nearshore, onshore and work-at-home, itel offers the flexibility and responsiveness that clients need now more than ever. itel is the partner of choice for forward-thinking brands who take pride in continuously empowering their teams and improving customer experiences. The newly launched Innovation Lab is itel’s center for solutions where the company collaborates with various stakeholders to pilot CX programs that solve the unique industry-specific challenges of today.
Published: Friday, June 18, 2021
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