News : itelbpo Harnesses Gamification and Artificial Intelligence Technologies to Transform its Training and Development
Montego Bay, Jamaica, Oct., 2019 -- Jamaican-born BPO, itelbpo, nears completion of its implementation of specialized Artificial Intelligence (AI) platform, Observe AI, to transform learning and development across the now global organization. itelbpo is investing in technologies like Observe AI to enhance efficiency and keep the organization nimble as it pushes towards a growth plan to hire 5,000 new employees in 5 years.
Developed by Former Twitter and Google employee, Swapnil Jain, and his team of data scientists based in Silicon Valley, Observe AI is a cloud-based platform that will integrate with an adaptive learning platform used by itelbpo to create targeted and individualized training for its team, as well as increase efficiency in training delivery.
"Average speech analytics tools fall short in integration and workforce performance," said itelbpo Founding Chairman & CEO, Yoni Epstein. "Observe AI is much more than just a speech analytics tool. It is intelligent and adaptable. It has the ability to integrate with other platforms and offers heightened data mining accuracy," he added.
Posted by Veronica Silva Cusi, news correspondent
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Island Outsourcers manages Contact Center and Back Office operations in a variety of industries. Our experienced management team ensures that consistent world-class service levels are upheld. Our core management team is comprised of experienced and committed individuals with over 25 years of engagement in the service sector. We have distilled and integrated five core values that effectively drive our service delivery to clients: reliability, accountability, awareness, service and loyalty. Our hiring process is highly focused on identifying, selecting and retaining an exceptionally driven talent base of agents, back office workers and support staff who are passionate about care. The relationship between Island Outsourcers and each of our BPO clients is managed with both confidentiality and independence. Our commitment to individual attention to the end consumer ensures that your brand perception remains top-of-mind. Our management philosophy is crafted around a specialization practice to further ensure the highest level of service delivery and client enchantment.
Published: Monday, October 28, 2019
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