Sao Paulo, Brazil, June, 2021 -- Based on its recent analysis of the Central American and Caribbean customer experience outsourcing services market, Frost & Sullivan recognizes Iterum Connections (Iterum) with the 2021 Central America and Caribbean Entrepreneurial Company of the Year Award. Iterum leverages 100% cloud-based technology to prioritize agility and deliver a portfolio that helps clients thrive even in challenging market environments. Experienced leadership coupled with a consultative approach to overcoming obstacles allows the company to differentiate itself in an intensely competitive market.
"Iterum's business philosophy centers on simplicity and nimbleness, which helps it foster a close and consultative working relationship with clients," said Sebastian Menutti, Industry Principal. "In addition to competitive offerings for organizations leveraging BPO services for the first time, Iterum is gaining traction among many large enterprises that are looking to diversify their delivery supply chains. Its high quality and attention to detail, in addition to scalability in remote operations, are assisting large enterprises to minimize their dependence on any one location."
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
"Iterum serves as a strong final operator with a presence in Panama and Jamaica. In 2020, the company showcased its ability to adapt elegantly, blending work-from-home and brick-and-mortar service delivery to present the best of both deployments," noted Nick Baugh, Best Practices Research Analyst. "With its strong leadership, dedication to problem-solving, and exceptional value, Iterum is rapidly establishing itself as a name to reckon with in the customer experience outsourcing services market."
Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in devising a strong growth strategy and robustly implementing it. The recipient has shown strength in terms of innovation in products and technologies, leadership in customer value, and speed in response to market needs. The award looks at the industry's emerging market players and recognizes their best practices that are positioned for future growth excellence.
Posted by Veronica Silva Cusi, news correspondent
About Iterum Connections :
Iterum Connections is a full-service CX provider that delivers the best interactions possible for consumers all over the world from its base of operations in the American nearshore. Using the best processes and technologies, Iterum Connections supports a cross-section of clients from different industries using voice and digital channels.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, June 4, 2021
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.
Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:
- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios
Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!