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News : ITS Fiber Celebrates the Launch of Hosted Call Center
Indiantown, FL, USA, March 30, 2015 -- ITS Fiber, is pleased to announce the addition of a new Hosted Call Center solution to their communication services portfolio. ITS Fiber Hosted Call Center solution is a call center management system with more functionality than a traditional hardware system.
The Hosted Call Center solution leverages the "software as a service" (SaaS) model to deliver a customizable and easy to use contact center solution that includes ACD, IVR, WFM, CTI, reports, recordings, remote agents, disaster recovery and much more.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
About ITS Fiber, LLC:
ITS Fiber, the business affiliate of ITS Telecommunications Systems, Inc. (ITS Telecom), is a premier provider of enterprise level fiber-optic communications services including business class broadband, data, voice, and managed IT services. ITS Telecom (one of the 13 original phone companies in Florida) formed ITS Fiber, LLC to expand their services to businesses in a multi-county area on their 100% underground, redundant fiber-optic network. The 2013 opening of the ITS Fiber Data Center, a SOC 2/Type 2 colocation facility, furthered their expansion.
Published: Wednesday, April 1, 2015