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News : ITsavvy Reports Expansion of Hosted Unified Communications Platforms for SMBs
Addison, IL, USA, Nov 29, 2016 -- ITsavvy, a unified communications solution provider in the U.S., has expanded its hosted Unified Communications portfolio with RingCentral, a UC platform that delivers enterprise-level features to small and medium sized organizations.
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ITsavvy President and CEO Mike Theriault said, "We are excited to welcome RingCentral as a hosted voice partner. Many of the business-critical features that are optional with other manufacturers are standard with RingCentral. We are aligned with that kind of progressive thinking."
"We also see a growing need for flexible contact center communications," Theriault said. "Other UC providers may have contact center capabilities, but RingCentral brings a higher level of functionality with reporting and data analytics. That helps our clients become more competitive." Cutting-edge contact center technologies include Whisper Page, which allows announcements that are audible to the agent but not to the external caller. Companies can use this feature for coaching in real time to improve service.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Integration
More Editorial From ITsavvy
ITsavvy was founded in 2004 by industry experts Mike Theriault and Chris Kurpeikis. The company has grown from a Midwest start-up to a national, award-winning leader in IT products and services. Mike and Chris conceived of ITsavvy after becoming convinced they could significantly outdo competitors in a number of areas including client service. By combining a comprehensive value-added reseller business with an industry-leading array of services through its Advanced Solutions Group, ITsavvy is quickly becoming the benchmark for integrated IT products and advanced solutions providers.
About RingCentral UK Ltd:
RingCentral UK Ltd. is a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premise communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of legacy hardware-based PBX systems. RingCentral, Inc. is headquartered in Belmont, Calif.
Published: Wednesday, November 30, 2016
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