News : ITTIA and E2S Equip Call Centers with Android Mobility
Bellevue, WA, Nov 21, 2014 -- ITTIA, a global supplier of embedded relational database software, and E2S, a Belgian software engineering company, announce a joint effort to connect and mobilize call centers through database synchronization. Using ITTIA DB Sync, Android™ tablets can access call center data stored in an existing relational database, such as Microsoft(R) SQL Server(R), or Oracle(R) Database. With this technology a call center can rapidly improve communication to experience significant time and cost savings through greater efficiency.
Three important challenges appear when developing software to synchronize Android tablets: merging data, efficient communication, and security. Mobile devices cannot rely on a dedicated Internet connection, so asynchronous merge capability is essential. Furthermore, connecting an Android app to the cloud or to a company network requires both a network protocol and an authorization framework.
ITTIA DB Sync solves all three problems by connecting databases embedded in Android applications to a central database. Changes to each database are tracked automatically and shared over a secure connection. The initial setup and authorization of each tablet allows fine control over exactly which records each person can access and modify. With ITTIA DB Sync, Android applications deliver an enhanced mobile experience both online and offline.
Posted by Veronica Silva Cusi, news correspondent
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ITTIA is the database that runs mission critical, highly available embedded applications and devices for well-known global companies such as Freescale Semiconductor, Panasonic, Puget Sound Energy, Fresenius, and Boeing. ITTIA DB SQL is a complete data management framework for building powerful applications, offering standards, ease of use, and flexibility to our customers. Benefits of selecting ITTIA’s technologies include leading-edge software, comprehensive documentation, scalability, efficiency, exceptional performance, and low total cost of ownership.
Published: Monday, November 24, 2014