News : IVR Technology Group Announce Merger With Phonologies
Pune, India, March, 2016 -- IVR Technology Group, a secure voice and text application service provider, is proud to announce its recent merger with Phonologies, a global provider of contact center technologies and cloud based voice platforms. The merger will allow the companies to build a stronger professional services offering to serve the Americas, Europe, and Asia Pacific. Additionally, the robust Phonologies' CCXML and VXML platform that powers calls worldwide each day will become a core offering for IVR Technology Group.
The agreement to merge with Phonologies follows IVR Technology Group's acquisition of 800 Adept and Adeptel in 2015.
"We believe that with the Phonologies merger, we are building tools and services that allow companies to deliver great customer experiences. And it doesn't have to break the bank," stated Akash Desai, President of IVR Technology Group. "We are excited that IVR Technology Group continues to execute on its growth strategy and enhance its position in the telecommunications industry."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"With the merger, we strategically now have a direct sales and support presence in the US which is a primary consideration for any enterprise customer. On the other hand both companies have components that fill in each other's gap," said Prashant Lamba, CEO of Phonologies. "This paved the way for us to merge (business / technically). IVR Technology Group's solutions will be the core platform and Phonologies components will be added onto those over the next 4-6 months."
Posted by: Laura Collins, Editorial Management
Today's Tip of the Day - Making It Easy For Customers To Contact You
Phonologies develops and markets core voice technologies based on VoiceXML and SIP, and customized voice application solutions.
About IVR Technology Group:
IVR Technology Group’s passion is to connect people to information in order to help companies improve customer experiences. IVR builds secure voice and text applications and focuses on compliance, data security and delightful user interactions. We are fanatical about our customer’s success.
Published: Wednesday, March 9, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Grameenphone is the leading telecommunications service provider in Bangladesh. With more than 32 million subscribers (as of June 2011), Grameenphone is the largest cellular operator in the country. It...
|PT Telekomunikasi Indonesia|
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indone...
|Telkom South Africa|
Telkom SA SOC Ltd. is a wireline and wireless telecommunications provider in South Africa, and operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-...