News : IVR Technology Group Announce Merger With Phonologies
Pune, India, March, 2016 -- IVR Technology Group, a secure voice and text application service provider, is proud to announce its recent merger with Phonologies, a global provider of contact center technologies and cloud based voice platforms. The merger will allow the companies to build a stronger professional services offering to serve the Americas, Europe, and Asia Pacific. Additionally, the robust Phonologies' CCXML and VXML platform that powers calls worldwide each day will become a core offering for IVR Technology Group.
The agreement to merge with Phonologies follows IVR Technology Group's acquisition of 800 Adept and Adeptel in 2015.
"We believe that with the Phonologies merger, we are building tools and services that allow companies to deliver great customer experiences. And it doesn't have to break the bank," stated Akash Desai, President of IVR Technology Group. "We are excited that IVR Technology Group continues to execute on its growth strategy and enhance its position in the telecommunications industry."
"With the merger, we strategically now have a direct sales and support presence in the US which is a primary consideration for any enterprise customer. On the other hand both companies have components that fill in each other's gap," said Prashant Lamba, CEO of Phonologies. "This paved the way for us to merge (business / technically). IVR Technology Group's solutions will be the core platform and Phonologies components will be added onto those over the next 4-6 months."
Posted by: Laura Collins, Editorial Management
Today's Tip of the Day - Running Multiple Contact Centers
Phonologies develops and markets core voice technologies based on VoiceXML and SIP, and customized voice application solutions.
About IVR Technology Group:
IVR Technology Group provides businesses a suite of phone automation services to enhance customer conversations, drive sales and lower costs. Leveraging IVR Technology Group's easy-to-use services, business users, marketers and developers can quickly create solutions ranging from simple call routing solutions to advanced interactive voice response systems.
Published: Wednesday, March 9, 2016