#contactcenterworld, @ivrtechgroup

Buffalo, NY, USA, May 31, 2018 -- IVR Technology Group announced the release of a new hosted omnichannel contact center solution priced for small to medium-sized businesses, Xteams. The new contact center product offers smaller companies a full suite of multi-channel features, such as chat, text, and fax, with the call quality and performance of a dedicated server.

"Dedicated is a real game changer for these companies. Typically, they’ve been using what’s called multi-tenant hosted call centers, where you’re sharing resources with dozens or even hundreds of other customers," says Akash Desai, President of IVR Technology Group. "When one of those other users starts getting high call volume, the quality of your calls will suffer, or worse, calls can start dropping. With Xteams, we’re guaranteeing call quality."

"In today’s customer experience economy, up to seventy percent of consumers indicate they prefer messaging over voice calls for support," says Mike Byrne, CEO of IVR Technology Group. "Smaller businesses are often struggling to make do with office phone systems or underperforming multi-tenant solutions because they’re priced out of full-featured solutions."

#contactcenterworld, @ivrtechgroup

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Posted by Veronica Silva Cusi, news correspondent
Source: IVR Technology