News : IVR Technology Group Announces Xteams: A Dedicated Omnichannel Contact Center For Small Teams.
Buffalo, NY, USA, May 31, 2018 -- IVR Technology Group announced the release of a new hosted omnichannel contact center solution priced for small to medium-sized businesses, Xteams. The new contact center product offers smaller companies a full suite of multi-channel features, such as chat, text, and fax, with the call quality and performance of a dedicated server.
"Dedicated is a real game changer for these companies. Typically, they’ve been using what’s called multi-tenant hosted call centers, where you’re sharing resources with dozens or even hundreds of other customers," says Akash Desai, President of IVR Technology Group. "When one of those other users starts getting high call volume, the quality of your calls will suffer, or worse, calls can start dropping. With Xteams, we’re guaranteeing call quality."
"In today’s customer experience economy, up to seventy percent of consumers indicate they prefer messaging over voice calls for support," says Mike Byrne, CEO of IVR Technology Group. "Smaller businesses are often struggling to make do with office phone systems or underperforming multi-tenant solutions because they’re priced out of full-featured solutions."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
Posted by Veronica Silva Cusi, news correspondent
Source: IVR Technology
Today's Tip of the Day - Promoting Your Brand
More Editorial From IVR Technology Group
About IVR Technology Group:
IVR Technology Group’s passion is to connect people to information in order to help companies improve customer experiences. IVR builds secure voice and text applications and focuses on compliance, data security and delightful user interactions. We are fanatical about our customer’s success.
Published: Friday, June 1, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ...
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...