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News : IVR Technology Group Partners with Speech Analytics Provider
Buffalo, NY, USA, October, 2016 -- IVR Technology Group, a provider in secure voice and text applications, is pleased to announce it’s partnership with CallMiner, a provider in speech and customer engagement analytics solutions and customer engagement analytics.
"We are pleased to have CallMiner as a strategic partner. Both companies share a customer centric working culture, a focus on reducing operating costs for our clients and are committed to improving customer engagement and outcomes. With complementary service expertise, we are looking forward to expanding our deliverables with Eureka CallMiner," commented John Crouthamel, Executive Vice President of IVR Technology Group.
Posted by Veronica Silva Cusi, news correspondent
Source: IVR Tech Group
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About IVR Technology Group:
IVR Technology Group provides businesses a suite of phone automation services to enhance customer conversations, drive sales and lower costs. Leveraging IVR Technology Group's easy-to-use services, business users, marketers and developers can quickly create solutions ranging from simple call routing solutions to advanced interactive voice response systems.
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Wednesday, October 12, 2016