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News : IVR Technology Group Welcomes Brent Snyder As Their New CEO

#contactcenterworld, @ivrtechgroup

November 19, 2019, Buffalo, NY -- IVR Technology Group, a provider in hosted customer service automation solutions, welcomes their new CEO, Brent Syder. Mr. Snyder will capitalize on the company's current momentum and lead the growth of their core products.

"Joining a team with such a fanatical focus on creating Wow experiences with our customers is exciting," stated Snyder. "Organizations are more challenged than ever with delighting customers and winning loyalty. We're committed to working with them to overcome this challenge."


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Snyder joins IVR Technology Group with more than 30 years experience of building high performing teams. His talent and commitment to inspiring greatness were attractive to the company's board.

"Every day I'm more and more impressed with the people and technology here," continued Snyder. "This is a rare close-knit team dedicated to building world-class technology. It's an honor, in this new beginning for the team, to take the next step in our company growth."

#contactcenterworld, @ivrtechgroup


About IVR Technology Group:
Company LogoIVR Technology Group is the engagement conduit that enables experiences between companies and customers. The Compass Automation Platform is IVR Technology Group's Managed CPaaS (Communication Platform as a Service). It solves customer challenges for uniting siloed data systems and telecommunications networks into a voice and text application foundation. Customers get the best of both worlds; customer service communications automation and consistency of support across all services. As a “full-stack” CPaaS, there are four primary application areas: 1. Payments: for automated omnichannel payments by credit card or ACH. 2. Broadcast: for omnichannel alerts and notifications 3. Surveys: for automated voice surveys, and 4. CX Automation: IVR builder for complex customer interactions.
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Published: Thursday, November 21, 2019

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