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News : Ixia, a Keysight Business, Selects Talkdesk to Power Customer Experience

#contactcenterworld, @talkdesk

San Francisco, CA, USA, June 5, 2018 -- Talkdesk, an enterprise contact center platform and Contact Center as a Service provider, announced that Ixia, a Keysight Business and provider of testing, visibility and security solutions, will replace the company's current contact system with the Talkdesk Enterprise Contact Center Platform. Facing significant cost obstacles to upgrade their on-premises hardware, Ixia will leverage the value and flexibility of Talkdesk's contact center as a customized service solution that will help meet their global customer service needs.

"We are excited to welcome Ixia as a customer," said Tiago Paiva, CEO of Talkdesk. "They are a quintessential enterprise that has dedicated itself to modern, digital transformation. We look forward to designing the future of customer experience with them."

After the acquisition by Keysight Technologies in 2017, Ixia needed a contact center solution that could scale with their changing business. The Technical Support Team sought to create a customized cloud solution to efficiently manage all inbound and outbound phone calls. At the same time, it was critical to meet the needs of a global workforce supporting global customers—where mobility is a must, while providing excellent quality on every call.

Ixia turned to Talkdesk for a customizable solution after determining that their existing solution could not provide the quality of voice, or full integration with the Salesforce Service Cloud platform.

"With Talkdesk, Ixia will have an enterprise-class cloud solution that is simple and adaptable, enabling us to concentrate on delivering excellent support to our customers counting on our innovative testing and visibility solutions." said Walker Colston, SVP, Support & Services at Keysight's Ixia Solutions Group. "We selected Talkdesk over other cloud contact center solutions due to its robust Salesforce integration and global voice quality."

#contactcenterworld, @talkdesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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About Ixia:
Company LogoIxia develops amazing products so its customers can connect the world. Ixia helps its customers provide an always-on user experience through fast, secure delivery of dynamic connected technologies and services. Through actionable insights that accelerate and secure application and service delivery, Ixia’s customers benefit from faster time to market, optimized application performance and higher-quality deployments.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 1)

Read today's tip or listen to it on podcast.

Published: Thursday, June 7, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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