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News : iYogi to Manage Spectranet's Customer Facing Network
New Delhi, August 5, 2014 -- IT services firm iYogi said it has entered into a strategic partnership with Spectranet to deliver solution for customer network management and technical support for Spectranet's home and business customers in India.
Spectranet provides high speed broadband services to individuals as well as enterprises.
With Spectranet Tech Assist, managed by iYogi, the firm's broadband home customers will get instant 24x7 support for all connected devices including computers, peripherals, smartphones and other digital devices through unified platform and customer contact center, iYpgi said in a release.
Tech Assist is a technical support service for Spectranet's Broadband customers powered by FOX (Fiber Optic Xperience), the firm added. It is based on iYogi's SaaS platform - Digital Service Cloud.
The service will improve customer satisfaction and create new revenue opportunities by providing trouble-shooting support for such calls.
Posted by Veronica Silva Cusi, news correspondent
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iYogi is a global on-demand services company that provides software and comprehensive tech support for consumers and small businesses in United States, United Kingdom, Canada, Australia, GCC states and India. iYogi''s proven global delivery model, including proprietary Digital Service Cloud and highly qualified technicians, is designed to manage the increasing dependency on complex technology for consumers and small businesses.
Spectranet is an Internet service provider which offers cable and wireless broadband services to residential customers across India by partnering up with local cable operators who manage the networks, payments and after sales service.
Published: Wednesday, August 6, 2014