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News : J.D. Power Recognizes Merrill Edge for Customer Service Excellence
NEW YORK, Dec 18, 2013 -- Bank of America announces that Merrill Edge call centers have once again been recognized by J.D. Power for providing "An Outstanding Customer Service Experience."
"At Merrill Edge, our top priority is creating better connections for our customers through a streamlined investment service that helps meet all of their financial needs – whether they contact us in person, online or over the phone," said Alok Prasad, head of Merrill Edge. "We are excited that our call centers in particular have earned such a high honor from J.D. Power for delivering outstanding service to our customers for the third year running – which is unmatched in our industry."
Merrill Edge is a streamlined investment service that provides customers with the investment insights of Merrill Lynch and the convenience of Bank of America banking to help simplify their financial lives. With Merrill Edge, customers can see their Merrill Edge investment and Bank of America bank accounts on one page online, along with access to tools, research, support and competitive pricing for online trades. If customers prefer to receive professional advice and guidance to help simplify pursuing their investment goals, Merrill Edge Roadmap™ allows them to work one-on-one with a licensed Merrill Edge Financial Solutions Advisor™. Financial Solutions Advisors work with customers to design a personalized action plan with specific recommendations tailored to their investment needs.
According to J.D. Power, "Research shows that Merrill Edge customers enjoy fast service from courteous, knowledgeable representatives. Merrill Edge is to be congratulated for demonstrating once again that they are committed to delivering an outstanding customer experience through their call centers."
Posted by Veronica Silva Cusi, news correspondent
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About Bank of America:
Former Bank of America NT&SA (and its parent, BankAmerica Corporation) (NYSE: BAC), founded and originally headquartered in San Francisco, California, is now headquartered in Charlotte, North Carolina, following the 1998 takeover by the North Carolina-based former NationsBank. The resulting merged bank is now known as Bank of America, NA (and its parent, Bank of America Corporation.) The 2008 takeover of Merrill Lynch completed the transformation of this bank comprehensively to being one of the largest banks in the United States.
Published: Thursday, December 19, 2013