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News : J.D. Power Recognizes Sallie Mae for Outstanding Customer Service

#contactcenterworld, @salliemae, @JDPower

Newark, DE, USA, Nov, 2019 -- Sallie Mae(R) announced that its customer service team has been recognized by J.D. Power for providing "an outstanding customer service experience." Specifically, Sallie Mae’s Customer Care Contact Center was recognized for outstanding customer service for phone support.

"We would like to congratulate the entire customer service team at Sallie Mae for earning this Certified Customer Service distinction for delivering an outstanding customer service experience for phone support," said Mark Miller, practice leader, customer service advisory, J.D. Power. "This certification has very high standards and is very challenging to earn; this stands as a testament to Sallie Mae’s commitment to excellence in serving their customers."


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Since establishing itself as a standalone consumer bank in 2014, Sallie Mae has continued to invest in its people and technologies, in order to deliver customer service. Along with growing its U.S.-based customer service teams, the bank has adopted a mobile-first philosophy, enhanced chat functions, and other various service platforms.

"Outstanding customer service is more than a job, it’s our purpose," said Raymond J. Quinlan, Chairman and Chief Executive Officer, Sallie Mae. "We’re here to prepare customers to embark on the next chapter of their lives. Our team members are consistently looking for ways to improve systems, enhance convenience, and assist our customers with resources to help them effectively manage their student loans. Being recognized by J.D. Power, whose certification is viewed with the utmost trust and respect, is a testament to these efforts, and emphasizes our promise to put our customers first."

J.D. Power 2019 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions.

#contactcenterworld, @salliemae, @JDPower

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Sallie Mae:
Company LogoSLM Corporation is a publicly traded U.S. corporation whose operations are originating, servicing, and collecting on student loans.
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About J.D. Power:
Company LogoEstablished in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm's services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
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Today's Tip of the Day - Season Greetings

Read today's tip or listen to it on podcast.

Published: Monday, November 11, 2019

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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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