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News : Jabra Adds a New Generation of Contact Centre Headsets to the Engage Line

#contactcenterworld, @gnstorenord

Ballerup, Denmark, Sept, 2022 -- Jabra, a provider in personal sound, video and office solutions, expands the Engage line with two new products set to empower digital contact centres to enhance customer experience. The Jabra Engage 50 II promises to provide clear customer calls and ensures that no calls will ever be missed with its SmartRinger feature. Meanwhile, the Jabra Engage 40 delivers speech optimisation and background noise cancellation, enabling agents to focus on conversations with customers at ease. These features are key to improving customer experience, especially since customer satisfaction is ranked the top key performance indicator in most contact centres.

"Over the years, contact centres have undergone a significant transformation with the move to digital platforms and hybrid ways of working. Agents are relying on technology more than ever to do their job efficiently. This is why we doubled down on our research and development to produce solutions that are intelligent, comfortable, and durable companions for contact centres," said Anders Hvelplund, SVP for Contact Centre Solutions at Jabra. "We want to help agents focus on delighting customers and give them peace of mind while our Jabra Engage products can handle the rest."

Both headsets work with contact centre platforms and are Microsoft Teams certified. They also work with Engage AI, Jabra’s new Artificial Intelligence technology that assesses both the caller and agents’ conversation and levels of engagement, and provides real-time actionable insights.

#contactcenterworld, @gnstorenord

Posted by Veronica Silva Cusi, news correspondent
Source: Jabra


About GN Audio:
Company LogoThe GN Group is a provider of intelligent audio solutions that let you hear more, do more and be more than you ever thought possible. Our unique portfolio of medical, professional & consumer audio solutions – and the deep research & development expertise behind this range of products gives our brands advantages in the med-tech, hearables and intelligent audio field.
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Today's Tip of the Day - Support

Read today's tip or listen to it on podcast.

Published: Monday, September 19, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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