News : Jabra Launches Engage, the Business Headset Engineered for Call Satisfaction and Security
Ballerup, Denmark, April 12, 2018 -- Jabra is launching a new franchise of wireless headsets.
Jabra Engage is an entirely new class of DECT wireless professional headset that has been designed following extensive research into the challenges facing call-centric businesses. Jabra Engage provides excellent call quality, improves customer satisfaction and employee productivity, while providing the highest level of security.
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The new franchise is in response to the changing customer journey, where automation is replacing routine, transactional calls. As a result, human interaction is reserved for business-critical calls such as complex enquiries or complaints, which require the highest standards of call quality to ensure customer satisfaction and effective resolution.
"With the Engage franchise, we have engineered the industry’s best headset family – one that will have an invaluable impact on call quality, customer satisfaction, employee productivity, and security," said René Svendsen-Tune, CEO at Jabra. "Engage brings benefits to anyone who uses the phone for their work: within almost every business there is a group of employees who spend a significant amount of time on call-based communications, from advisors to sales representatives. All these roles can now take advantage of Engage to make every conversation better at both ends of the line," concluded Svendsen-Tune.
Posted by Veronica Silva Cusi, news correspondent
Source: GN Jabra
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Jabra is the brand of GN Netcom, a subsidiary of GN Store Nord A/S (GN) - listed on NASDAQ OMX. Jabra employs approximately 925 people worldwide and in 2013 produced an annual revenue which amounted to DKK 2,612 million. Jabra is a world leader in the development, manufacturing, and marketing of a broad range of communications and audio solutions. With a reputation for innovation, reliability, and ease of use that goes back more than two decades, Jabra’s consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.
About GN Audio:
The GN Group is a provider of intelligent audio solutions that let you hear more, do more and be more than you ever thought possible. Our unique portfolio of medical, professional & consumer audio solutions – and the deep research & development expertise behind this range of products gives our brands advantages in the med-tech, hearables and intelligent audio field.
Published: Friday, April 13, 2018
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