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News : Jabra Launches Jabra+ for Admins, a Cloud-Based Platform for Easy, Secure Video Device Management

#contactcenterworld, @We_are_Jabra

Barcelona, Spain, Jan 30, 2024 – Jabra, a global provider in true wireless sound and hybrid work solutions, has announced Jabra+ for Admins, a cloud-based API-first software platform for remote monitoring and management of meeting rooms and devices, at ISE 2024.

Jabra+ for Admins offers a seamless experience from start to finish, allowing users to manage their communication devices with ease, saving time on administration and troubleshooting. IT administrators will have visibility and control over settings, firmware and insights from one unified software platform and can check in for real-time status updates from anywhere.

Holger Reisinger, SVP Enterprise Solutions at Jabra said, "In the hybrid workplace where managing meeting rooms and multiple devices is increasingly complex, we understand the importance of simplicity and efficiency. This is why we created Jabra+ for Admins; a streamlined, secure platform that is easy to use. Users can now be more productive and spend more time on what makes their business thrive."

Jabra+ for Admins for meeting rooms and video devices is currently available via an Early Adopter Program, with wider availability this summer. Personal device management is planned later this year.

#contactcenterworld, @We_are_Jabra

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.jabra.ca


About Jabra:
Company LogoAt Jabra we have expertise through professional sound. Proudly part of the GN Group, Jabra are providers in intelligent audio solutions and innovations for the last 150 years to transform lives through the power of sound. We help contact centres of all types and sizes to reach their full potential and unleash the power of conversation with business-grade audio and video collaboration solutions. To aid productivity and increase customer satisfaction, we have developed a range of audio devices that can empower agents located within noisy working environments in the office or at home. Jabra professional corded and wireless headsets provide outstanding call quality, intelligence and all-day comfort, including features such as noise-cancelling microphones, enhanced hearing protection, live agent guidance and call analytics; ideal for people who talk for a living.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Thursday, February 1, 2024

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2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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