#contactcenterworld, @We_are_Jabra, @cosmocom, @EnghouseInterac
Jabra announced that it has awarded Telrex, an authorised Jabra dealer and telecommunications wholesaler, as its ANZ and APAC Reseller of the Year at the virtual Jabra Asia Pacific Partner Conference.
These annual awards recognise the outstanding efforts made by Jabra’s partners over the last 12 months, in demonstrating their commitment to deliver business solutions that provide great value for customers.
This year’s Partner of the Year, Telrex, has worked with Jabra to offer a full-service management suite to key customers such as Monash University and Suncorp in Queensland and across Australia.
"2020 was a year that took everyone by surprise. Telrex was able to pivot and adapt to help customers solve the teething issues of implementing a hybrid workplace model in a short amount of time. They have also demonstrated commitment to the channel with the people they hire and the way their programs are structured," said David Piggott, Managing Director ANZ at Jabra.
"The Telrex team listens closely to customers, and their dedication to continued innovation to keep clients and partners engaged is inspiring. It is no surprise that they are being recognised for their strength within the channel."
"We are honoured to receive these awards from Jabra. To be named APAC and ANZ reseller of the year is truly a surprise, and a real honour," said Mark Prieditis, Managing Director, Telrex.
"At Telrex, we are more than a box shipper. We pride ourselves in providing on prem support, and our in-house support team and IT managed services are second to none. We respond in real time (within minutes to hours, and not weeks), and we also carry real stock on our shelves to provide solutions when required to all our partners, helping with our growing success."
#contactcenterworld, @We_are_Jabra, @cosmocom, @EnghouseInterac
About Jabra:
At Jabra we have expertise through professional sound. Proudly part of the GN Group, Jabra are providers in intelligent audio solutions and innovations for the last 150 years to transform lives through the power of sound.
We help contact centres of all types and sizes to reach their full potential and unleash the power of conversation with business-grade audio and video collaboration solutions.
To aid productivity and increase customer satisfaction, we have developed a range of audio devices that can empower agents located within noisy working environments in the office or at home.
Jabra professional corded and wireless headsets provide outstanding call quality, intelligence and all-day comfort, including features such as noise-cancelling microphones, enhanced hearing protection, live agent guidance and call analytics; ideal for people who talk for a living.
About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes omni-channel contact center, self-service, attendant operator consoles and workforce optimization. This portfolio places us in a position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
We have over 25 years’ experience developing solutions that enable organizations to leverage existing contact center technology and applications, overlaying additional functionality and enabling the contact center to flex with demand.
Published: Wednesday, March 17, 2021
| 4.) |  Telephone Answering Services Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most. All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine. Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo... (read more) |
| 5.) |  Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) |
| 13.) |  WorkGenda WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall