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News : Jabra Ramp Up ANZ Call Centre Presence

#contactcenterworld, @We_are_Jabra, @Atlasgentech

Auckland, New Zealand, Feb 20, 2019 - Audio equipment manufacturer, Jabra, has sought to expand its ANZ call centre presence, following the appointment of Atlas Gentech as its official New Zealand enterprise distribution partner.

Atlas Gentech will be tasked with distributing Jabra’s contact centre and enterprise sound products.

"Our distribution partnerships are a key contributor to the ongoing growth and success of our business," asserts Jabra Managing Director ANZ, David Piggott.

"Atlas Gentech’s achievements in providing UC deployment value to its customers fit perfectly with our distribution strategy and allow us to support businesses even more effectively in New Zealand."


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Piggott asserts the call centre and UC space is "rapidly transforming", with NZ businesses seeking technology which lift efficiency, productivity and customer satisfaction.

"Our experience in creating high-quality consumer headphones, professional headsets and hearing aids all under the one roof means that we are extremely well-positioned to help businesses navigate the changing nature of audio communications"

"We welcome Atlas Gentech as one of our valued distribution partners and look forward to working together to deliver innovative headset solutions."

Atlas Gentech General Manager North, Chris Fair, claims the agreement will leverage strong synergies between both companies’ headset expertise.

"Jabra is an incredibly innovative company and a well-established, respected brand"

"This aligns perfectly with Atlas Gentech’s experience and expertise in the headset market with a real focus on delivering the right solutions to the end user."

#contactcenterworld, @We_are_Jabra, @Atlasgentech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.channelnews.com.au


About Jabra:
Company LogoAt Jabra we have expertise through professional sound. Proudly part of the GN Group, Jabra are providers in intelligent audio solutions and innovations for the last 150 years to transform lives through the power of sound. We help contact centres of all types and sizes to reach their full potential and unleash the power of conversation with business-grade audio and video collaboration solutions. To aid productivity and increase customer satisfaction, we have developed a range of audio devices that can empower agents located within noisy working environments in the office or at home. Jabra professional corded and wireless headsets provide outstanding call quality, intelligence and all-day comfort, including features such as noise-cancelling microphones, enhanced hearing protection, live agent guidance and call analytics; ideal for people who talk for a living.
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Today's Tip of the Day - Learn Through Bad Experience

Read today's tip or listen to it on podcast.

Published: Thursday, February 21, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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