News : Jacada Advances to Preferred Solution Partner Within the Cisco Solution Partner Program
Atlanta, GA, USA, Aug 30, 2016 -- Jacada Ltd. (OTCQB: JCDAF), announced that it is now a Preferred Solution Partner within the Cisco(R) Solution Partner Program. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Jacada is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.
"The technology team at Jacada continuously sets the bar in the Visual IVR market by deploying solutions that enhance platforms such as the Cisco Voice Portal," said Guy Yair, Co-CEO, Jacada. "Jacada is invested in providing customer engagement technology such as our unified agent desktop and customer interaction solutions including our Workspace and Visual IVR offerings. Adding Cisco certification to our solutions provides our customers and partners assurance that we know and understand their chosen technologies."
The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, Jacada has achieved Cisco compatibility certification on at least one solution and can provide its customers with 24-hour, 7-days-a-week customer support.
Posted by Veronica Silva Cusi, news correspondent
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Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, August 31, 2016