Atlanta, GA, USA, JAN 15, 2020 -- Jacada, Inc., a global provider in customer service automation, has announced that a value-added reseller agreement has been signed with NucleusTeq, a US based company specializing in IT software services and engineering.
The partnership will consist of NucleusTeq offering and providing support for Jacada’s Customer Service Automation portfolio, including intelligent agent engagement and self-service solutions. NucleusTeq customers will benefit from Jacada's technology — designed to optimize employee experience (EX), improve customer experience (CX), and reduce the cost of operations — by way of its intelligent bots that provide call center agents with real-time guidance while automating manual tasks in the background.
The partnership reflects the perfect alignment between Jacada’s core values and NucleusTeq expertise in the development, deployment, and management of robotic automation solutions that improve both CX and EX via rich UX and progressive Robotic Process Automation (RPA) capabilities.
According to Jacada's Channel Partners Director, Shabi Levi, "Our team agreed that NucleusTeq was exactly the type of company we wanted to advance and support Jacada’s intelligent automation technology. Given its established experience in bot automation and its impressive presence in the USA, UK, India, and Canada, we can only look forward to working hand in hand with NucleusTeq to enhance the value of its customers."
"Our focused RPA is mainly used in customer service and contact centers. Partnering with Jacada was a natural progression for our company. Jacada, having all its solutions available in one unified platform, was the missing puzzle piece we were after. The association of both companies will benefit our clients and our clients’ clients", says NucleusTeq's Vice President of Enterprise Automation Practice, Vitesh Kohli.
Posted by Veronica Silva Cusi, news correspondent
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Published: Friday, January 17, 2020
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