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News : Jacada and TM Group Form Strategic Customer Service RPA Partnership

#contactcenterworld, @jacada_inc

Atlanta, GA, USA, Nov 26, 2019 -- Jacada, Inc., a worldwide provider of customer service robotic process automation (RPA), has announced a value added reseller agreement with TM Group. Headquartered in Denmark, TM Group provides advanced compliance solutions and customer engagement platforms for financial services institutions and trading floors throughout the Nordics.

TM Group will resell Jacada’s full solutions portfolio in the Nordics namely in Denmark, Norway, Sweden, and Finland. TM Group can deploy support solutions globally if required. The TM Group has a  PS team and experienced professionals in order to sell, deploy and support Jacada’s advanced technology.

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"A professional channel partner like TM Group has immediately recognized the natural synergy that exists between the two companies and the mutual complementary solutions they can bring to the Contact Center market in the Nordics." says Shabi Levi, Channel Partners Director at Jacada. "We appreciate and look forward to working with TM Group to enhance the value of their customers and future prospects of customer service automation."

"With Jacada, we strengthen our customer service offerings with real-time automation solutions for both employees and customer self-service," said Gunnar Perén, Intelligent Automation for The TM Group, "Jacada’s best of breed functionality offers enhanced Intelligent Process Automation capabilities to streamline customers’ internal and customer facing experiences. By doing so customers will receive greater operational efficiencies, more consistent service deliveries and improved employee/customers satisfaction."

#contactcenterworld, @jacada_inc

Posted by Veronica Silva Cusi, news correspondent
Source: Jacada


About Jacada:
Company LogoJacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
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Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Thursday, November 28, 2019

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2021 Buyers Guide Visual Communications

 
1.) 

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

2.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
 

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