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#contactcenterworld, @jacada_inc, @Five9
Atlanta, GA, USA, Nov 12, 2019 -- Five9, Inc. (FIVN), a provider of the intelligent cloud contact center, recently announced that Jacada was awarded the ISV Partner of the Year for 2019. The award was presented by Dan Burkland, Five9 President, to Jacada at the inaugural Five9 Partner Awards at their annual CX Summit. These awards recognize standout ecosystem partners that are committed to delivering extraordinary customer experiences and consistent results to their mutual customers.
Over the last 18 months, the Five9 and Jacada partnership has garnered praise inside and out of the organizations. "Five9 is proud to have aligned automation experts like Jacada who share our commitment to enhancing the CCaaS space and creating exceptional customer experiences," states Dan Burkland, Five9 President. "Jacada’s ability to effortlessly integrate with our platform in addition to a multitude of legacy client applications delivers real value to organizations by simplifying their contact center journey to the cloud."
Customers echo the sentiment for unified automation and employee experiences. "Working with Jacada within the Five9 partner ecosystem has allowed us to deliver a powerful employee experience that in turn enables Boscov’s to provide exceptional customer experiences," states Dean Sheaffer, Senior Vice President & COO, Boscov’s, Inc.
#contactcenterworld, @jacada_inc, @Five9
Posted by Veronica Silva Cusi, news correspondent
Source: Jacada
About Jacada:
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
About Five9:
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Published: Wednesday, November 13, 2019
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