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News : Jacada Named "Major Contender" by Everest Group

#contactcenterworld, @jacada_inc, @everestgroup

Atlanta, GA, USA, Aug, 2019 -- Jacada, Inc., a provider of solutions designed to automate end-to-end customer service operations, is excited to announce its latest accomplishment: Being named a "Major Contender" in the much anticipated annual report "RPA - Technology Vendor Landscape With Products PEAK Matrix™ Assessment" by industry analyst firm, Everest Group.

Everest Group, a consulting and research firm focused on IT, business process, and engineering services compiles the Everest Group RPA Products PEAK Matrix™ assessment annually in order to provide businesses with the detailed data needed to make strategic decisions about global services providers. Companies are evaluated on several factors, primarily market impact, vision, and capability. 


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"Jacada is focused on enabling automation and optimization of processes across the customer service value chain," said Amardeep Modi, Practice Director at Everest Group. "Its ability to combine RPA and conversational AI capabilities to deliver an integrated customer service automation solution is one of its key strengths".

Everest Group's report found one of Jacada's major strengths to be "value delivered." According to the report, "Referenced clients have lauded its automation capabilities and appreciated Jacada for its responsive support, professional service, level of engagement and commitment to deliver on time, and flexibility to understand and adapt, and deliver as per client requirements."

Jacada's advanced agent desktop solutions powered by attended RPA were also heralded in the report, including the "ability to extract relevant information from various applications and present it to the agent in a single unified screen in near real time."

#contactcenterworld, @jacada_inc, @everestgroup

Posted by Veronica Silva Cusi, news correspondent
Source: Jacada


About Jacada:
Company LogoJacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
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About Everest Group:
Company LogoEverest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
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Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Monday, August 5, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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