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News : Jacada Introduces Jacada Multi-Channel Agent Desktop
Atlanta, Nov 11, 2014 -- Jacada, Inc., a global provider of customer experience technology, announces the public availability of the Jacada Multi-Channel Agent Desktop for the Avaya Aura(R) Call Center Elite Multi-Channel Platform. Created to meet the demands of agents interacting across multiple channels simultaneously, the multichannel agent desktop seamlessly unifies several channels into one convenient interface. The enhancement is designed as a lightweight desktop alternative for the current Avaya solution, to work with the current Avaya Aura(R) Call Center Elite Multi-Channel infrastructure and to be deployed rapidly by virtue of its thin-client design.
"With the release of Jacada Multi-Channel Agent Desktop for Avaya, we are enriching the Avaya Aura(R) Call Center Elite environment by providing agents with an easy way to manage not only multiple channels, but also multiple customers, simultaneously through our innovative 'one click away' design."
Posted by Veronica Silva Cusi, news correspondent
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Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, November 12, 2014