News : Jacada Introduces Interact 11
Atlanta, GA, USA Jan. 30, 2019 -- Jacada, Inc., provider of Autonomous CX solutions announced that it has released Jacada Interact 11, the latest release of its Customer Service Robotic Automation and AI Hub. With release 11, Jacada continues to provide capabilities to easily and intuitively build and manage automated customer service sequences through an easy-to-use Designer, helping organizations reduce development effort, increase business agility, and improve employee and customer experiences.
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"Interact 11 merges the RPA universe with the Virtual Assistance universe, to enable enterprises to efficiently and effectively design and manage automated customer service flows from one place," states Yoel Goldenberg, Chief Product Officer for Jacada. "Interact 11 will significantly increase enterprise’s business agility, which is so much needed in today’s dynamic business environment while also reducing time to deployment for our customers."
Interact 11 is already serving Jacada’s cloud-based customers and is generally available for on-premise customers as of Sunday, January 27th, 2019.
Posted by Veronica Silva Cusi, news correspondent
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