Atlanta, GA, USA, July 30, 2020 -- Jacada, Inc., a global provider in customer service automation software, announced that the company has been recognized for a second consecutive year by Gartner in the 2020 Magic Quadrant for Robotic Process Automation (RPA) report.
Saikat Ray, Arthur Villa, Cathy Tornbohm, Naved Rashid and Melanie Alexander, analysts at Gartner, write in the report, "Robotic process automation continues to grow as a tactical solution to improve operational efficiency via noninvasive integration."
"We are extremely proud to be recognized in a second Gartner Magic Quadrant in 2020," said Scott Merritt, Vice President, Global Head of Automation at Jacada. "Hyperautomation of customer service continues to be our core focus as we work to provide our customers with a more holistic automation framework powered by RPA and conversational AI to help battle contact center complexity. This recognition helps to validate that strategy but in the end, it’s our customer success stories that continue to drive and motivate our innovation efforts."
In February 2020, Jacada was also recognized by Gartner in the 2020 Magic Quadrant for Workforce Engagement Management (WEM).
Posted by Veronica Silva Cusi, news correspondent
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, July 31, 2020
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