News : Jacada Receives Investment to Accelerate Delivery of Customer Service Automation Solutions
Atlanta, GA, USA, Jan. 09, 2018 -- Jacada Ltd. (OTCQB:JCDAF), a global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience, announced an equity investment from multiple investors including Israel Growth Partners (IGP), a Private Equity investment firm and other existing shareholders. The funds will be targeted at expediting development of innovative automation and bot technology used to drive efficiency in customer service operations.
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With Jacada Automation as a platform, the recent investment will lead to even more substantial developments in Jacada Self-Service and Assisted Service solutions.
"The financial show of confidence by our investors strengthens Jacada’s ability to bring our innovative solutions and continue leading this exciting market," says Yochai Rozenblat, CEO of Jacada. "Our vision to automate customer service operations for our clients will be realized through the innovation of our development team that stands on a solid history of contact center integration, automation, and optimization."
Posted by Veronica Silva Cusi, news correspondent
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