Atlanta, GA, USA, July, 2019 -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the customer experience is pleased to announce that it has been selected as a leading vendor for Attended RPA in the "Zinnov Zones for RPA Platforms – 2019" global ratings. Zinnov is a global management consulting firm that provides intelligence on the RPA space.
Zinnov Zones for RPA Platforms – 2019 is the global study of Robotic Process Automation (RPA) Platform Companies that evaluates platform companies for their prowess and scalability. Zinnov assessed participating companies in the Attended RPA segment across the following dimensions – breadth of use cases, customer endorsements, developer feedback, and market visibility.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
Speaking about Jacada’s leadership position in the study, Nischay Mittal, Engagement Manager – Digital Transformation, Zinnov, said, "The emergence of diverse use cases and supporting investments has warranted that Attended and Unattended RPA segments be analyzed distinctly. We would like to congratulate Jacada for their continued excellence in Attended RPA space driven by end-to-end customer service interactions across both digital self-service and agent-assisted processes. Jacada’s uniqueness comes with their ability to deliver on outcomes with one integrated Robotic Automation and AI Hub."
Scott Merritt, Global Head of Automation at Jacada, shared, "As one of the few companies that have been providing attended bots to the marketplace for over a decade, it is great to finally see Attended RPA (formerly known as Desktop Automation) make its way into the mainstream RPA conversation. Being recognized as a leader in the first ever Attended RPA analyst review by Zinnov is a testament to the years of technology investments and our in-depth understanding of the attended segment. Our extensive contact center automation experience allows us to provide solutions where robots and humans collaborate, delivering on the cognitive contact center of the future."
Posted by Veronica Silva Cusi, news correspondent
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Published: Tuesday, July 16, 2019
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
|3.)||Orion Learning Services Inc.|
Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?
Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.
If you're looking to find the candidate/individual with the highest potential, call Orion today!
VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.
- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates
Putting the right person in the job role has become the key focus in the drive...
|6.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation