News : Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation
Atlanta, GA, USA, July, 2019 -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the customer experience is pleased to announce that it has been selected as a leading vendor for Attended RPA in the "Zinnov Zones for RPA Platforms – 2019" global ratings. Zinnov is a global management consulting firm that provides intelligence on the RPA space.
Zinnov Zones for RPA Platforms – 2019 is the global study of Robotic Process Automation (RPA) Platform Companies that evaluates platform companies for their prowess and scalability. Zinnov assessed participating companies in the Attended RPA segment across the following dimensions – breadth of use cases, customer endorsements, developer feedback, and market visibility.
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Speaking about Jacada’s leadership position in the study, Nischay Mittal, Engagement Manager – Digital Transformation, Zinnov, said, "The emergence of diverse use cases and supporting investments has warranted that Attended and Unattended RPA segments be analyzed distinctly. We would like to congratulate Jacada for their continued excellence in Attended RPA space driven by end-to-end customer service interactions across both digital self-service and agent-assisted processes. Jacada’s uniqueness comes with their ability to deliver on outcomes with one integrated Robotic Automation and AI Hub."
Scott Merritt, Global Head of Automation at Jacada, shared, "As one of the few companies that have been providing attended bots to the marketplace for over a decade, it is great to finally see Attended RPA (formerly known as Desktop Automation) make its way into the mainstream RPA conversation. Being recognized as a leader in the first ever Attended RPA analyst review by Zinnov is a testament to the years of technology investments and our in-depth understanding of the attended segment. Our extensive contact center automation experience allows us to provide solutions where robots and humans collaborate, delivering on the cognitive contact center of the future."
Posted by Veronica Silva Cusi, news correspondent
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