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News : Jacada to Offer Customer Service Automation Solutions for Contact Centers Affected by the Coronavirus

#contactcenterworld, @jacada_inc

Atlanta, GA, USA, April 6, 2020 -- Jacada, Inc., a global provider in customer service automation software, has been monitoring the impact the coronavirus has had on contact centers. In response, Jacada is offering customer service automation solutions at no cost during the COVID-19 pandemic. The offer is available for a limited time. Conditions apply.

"Today, customer operations leaders across industries are responding to changing customer interaction patterns. The unexpected increase in demand for customer service has hit contact centers at a time when the customer service workforce is at a reduced capacity due to work-at-home constraints and the unfortunate case of agents falling ill due to the coronavirus".

"As customers expect businesses to serve them with empathy and clarity, the need for agility within the customer operation has never been greater", said Yochai Rozenblat, CEO, Jacada.

"Our customer service automation solutions harmonize and elevate existing contact center systems to provide the agility businesses need to be able to pivot in times of crisis," he added.

Contact center leaders can select from a host of customer service automation solutions offered on Jacada Interact.

Jacada has included the following automation solutions in its timely offer based on feedback from its clients who have been successfully combatting high call volumes and empowering the shifting customer service workforce during the crisis.

"Most automation solutions can be launched within 24 hours. Remember, automation doesn’t always require integration to your back-end systems. Even in cases where integration is required, Jacada’s CSRPA, Customer Service Robotic Process Automation, can be used to quickly overcome any integration hurdles as well," said Yochai Rozenblat.

#contactcenterworld, @jacada_inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Jacada:
Company LogoJacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
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Today's Tip of the Day - The Experience

Read today's tip or listen to it on podcast.

Published: Wednesday, April 8, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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