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News : Jacada Visual IVR Available on the Cisco dCloud Demonstration Platform
Atlanta, GA, USA, October, 2016 -- Jacada Ltd. (OTCQB: JCDAF) announces that its Visual IVR solution is now available for customer demonstrations using the Cisco(R) dCloud demonstration platform, available worldwide.
The Cisco dCloud is a self-service demonstration environment that provides Customers and Partners a fully implemented and scripted Customer Care demonstration environment that is continually upgraded to be able to demonstrate the latest functionality and scenarios as new contact center product releases come out.
The Jacada Visual IVR solution has integration capabilities with both the Cisco Unified Contact Center Enterprise (UCCE) and the Cisco Unified Customer Voice Portal (CVP), as well as with their Finesse agent desktop. Jacada's solution also integrates with Cisco's Context Service, their cloud-based omnichannel customer journey repository that logs interactions between businesses/organizations and their customers.
"As a Preferred Solution Partner within the Cisco(R) Solution Partner Program, it is important that our solutions are easily demonstrable by our associates, Cisco customers, and our partners anywhere they go," states David Stallings, Jacada AVP Cisco Partnership. "Cisco has been central to many historic changes in technology and having Jacada Visual IVR available through their Marketplace and in the dCloud, speaks volumes for the credibility and sound innovation of Jacada's solution."
Posted by Veronica Silva Cusi, news correspondent
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Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensive systems replacement projects. Jacada WorkSpace is a unified desktop that incorporates all critical functions required by the contact centre agent to successfully complete customer interactions.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, October 11, 2016